Welcome to the website and online dining reservation service operated by SHERPA RESTAURANT LIMITED.
By using this website, purchasing dine-in packages, submitting orders, or making table reservations, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
- Company Information
This website and its related services are provided by:
SHERPA RESTAURANT LIMITED
Registered Address:
2 Clarendon Street, Londonderry, Northern Ireland, BT48 7ES, United Kingdom
Email: info@sherpadining.online
Tel: +44 7391 054233
- Nature of Services
SHERPA RESTAURANT LIMITED provides dine-in restaurant services to customers, including menu browsing, the purchase of dine-in meal packages, and the submission of table reservation requests.
The packages and dining services offered on the website are one-off transactions.
Unless expressly stated otherwise on the website:
No membership subscription services are offered;
No automatic renewal services are offered;
Customers will not be automatically charged recurring fees;
Each order corresponds to a single, independent purchase or reservation arrangement.
Completing an order does not automatically create subsequent orders or ongoing payment obligations.
- Online Orders and Table Reservations
Customers may select desired dine-in packages and complete payment via the website.
Purchasing a package does not automatically confirm a specific reservation time.
If the website’s reservation process requires the customer to contact the restaurant separately, the customer must do so via email or telephone after completing the order, providing the following details:
Name associated with the order;
Date of dining;
Preferred dining time;
Number of guests;
Seating or location preferences.
The restaurant will confirm the reservation based on actual seat availability and operational schedules.
A table reservation is considered confirmed only after the restaurant has verified the specific date, time, and seating arrangements.
- Pricing and Payment
The prices of packages displayed on the website are those applicable at the time the customer submits their order.
Customers must complete payment in accordance with the instructions provided on the website’s payment page.
Upon completion of payment, customers should retain their order confirmation details, proof of payment, or order number.
All payments are processed via secure payment methods provided on the website or through third-party payment service providers. If payment fails, is declined, or is not confirmed by the payment service provider, the relevant order may not be successfully placed.
- One-off Services and Refunds
This website does not offer subscription services; therefore, issues regarding subscription renewals or refunds for automatic renewals do not arise.
For purchased dine-in set meals or related services, refunds, cancellations, and modifications will be handled in accordance with the order confirmation page and applicable cancellation/refund policies.
“One-off services” does not imply the exclusion of statutory rights enjoyed by consumers under the law.
If applicable law grants consumers rights to refunds, cancellations, remedies, or other entitlements, these terms shall not limit or exclude such rights.
In the event that the restaurant is unable to provide confirmed services, the restaurant will offer an appropriate solution based on the specific circumstances and applicable law.
- Order Cancellation and Modification
Customers wishing to cancel or modify an order or table reservation should contact the restaurant as soon as possible.
Cancellation fees, refund amounts, or other handling methods will be determined based on the specific order, the timing of the cancellation, the service status, and applicable law.
Any cancellation fee shall be commensurate with the reasonable direct losses incurred by the restaurant as a result of the cancellation.
These terms do not limit consumers’ statutory rights regarding cancellation or refunds.
- Dining Services
The restaurant will provide dine-in services in accordance with the confirmed order and reservation details.
Menus, dishes, and set meal contents are subject to change due to ingredient availability, seasonality, restaurant operations, or other reasonable causes.
If you have food allergies, special dietary requirements, or other food safety-related needs, please inform the restaurant proactively before making a reservation or arriving at the premises.
The restaurant will provide relevant information and assistance to the extent reasonably practicable; however, customers are also responsible for proactively confirming their own dietary needs.
- Intellectual Property Rights
This website and its content, including but not limited to:
Company name and brand;
Trademarks and logos;
Menus and menu text;
Images and photographs;
Website design;
Page layout;
Textual content;
Graphics, images, and other materials;
are the property of SHERPA RESTAURANT LIMITED or the relevant rights holders and are protected by applicable intellectual property laws.
No person may copy, modify, disseminate, sell, publicly display, republish, or use the content of this website for commercial purposes without the prior written permission of SHERPA RESTAURANT LIMITED or the relevant rights holders. Customers may use this website and its related content solely for personal, non-commercial purposes.
- Website Use
Customers agree:
not to use this website for any unlawful purpose;
not to attempt unauthorized access to the website’s systems or servers;
not to interfere with the normal operation of the website;
not to submit false or misleading order information;
not to use automated programs to maliciously scrape or harvest website content;
not to engage in activities that may harm the interests of the website, the restaurant, or other customers.
If we reasonably believe that any usage violates these terms or applicable laws, we may take necessary measures to protect the website and our services.
- Third-Party Services
The website may utilize third-party service providers, such as payment processors, website hosting providers, technical service providers, or other necessary service providers.
Third-party services may be subject to their own terms and privacy policies.
Regarding services provided independently by third parties, and to the extent permitted by applicable law, we shall not be held liable for the third party’s own systems or services beyond what is required by law.
- Limitation of Liability
SHERPA RESTAURANT LIMITED will provide the relevant services with reasonable care and skill, in accordance with applicable laws.
To the maximum extent permitted by law, we shall not be liable for any indirect or consequential losses arising from:
the customer’s inability to use the website;
temporary website interruptions;
failures of third-party payment systems or network services;
technical failures beyond our reasonable control;
the customer providing incorrect reservation or order information;
the customer failing to contact the restaurant in a timely manner as required by the reservation;
events beyond our reasonable control.
However, these terms do not exclude or limit liability that cannot be excluded or limited by law, including liability for death or personal injury, fraud or fraudulent misrepresentation, and other non-excludable rights enjoyed by consumers under the law.
For services provided to consumers, these terms do not exclude statutory rights regarding service quality, reasonable care and skill, or other rights to which consumers are entitled by law.
- Force Majeure
If the provision of services is prevented or delayed due to events beyond our reasonable control—including but not limited to severe weather, fire, natural disasters, public health emergencies, government actions, power outages, communication failures, or other major operational disruptions—we will make reasonable efforts to notify the customer and take appropriate measures.
If such circumstances result in the inability to provide a confirmed service, we will handle the order, rescheduling, or refund matters based on the specific situation and applicable laws.
13. Changes to Terms
We may update these terms based on business needs or legal requirements.
Updated terms will be published on the website and will apply to future orders from the date of publication.
For orders already completed, the relevant contractual terms will not be unreasonably altered retroactively simply because the terms on the website have been subsequently updated.
- Complaints and Dispute Resolution
If you have any complaints regarding orders, table reservations, payments, or dining services, please contact us directly in the first instance.
We will make reasonable efforts to resolve the issue through negotiation with you.
If the dispute cannot be resolved through direct communication, consumers may seek alternative dispute resolution methods in accordance with applicable law, including seeking assistance from relevant consumer protection agencies or, where appropriate, resolving the matter through the courts.
As the company is based in Northern Ireland, consumers may seek assistance regarding consumer rights from Consumerline where applicable.
Nothing in these terms prevents consumers from exercising their statutory rights to legal action, complaints, or other legal remedies.
- Governing Law
These terms are governed by the applicable law of Northern Ireland.
Without prejudice to mandatory consumer protection rights, any disputes shall be handled by the courts of Northern Ireland having appropriate jurisdiction.
- Statutory Consumer Rights
Nothing in these terms is intended to exclude, limit, or diminish the mandatory rights consumers enjoy under applicable law.
If any provision of these terms is found to be legally unenforceable, that provision shall be interpreted or severed to the extent permitted by law, while the remaining parts of these terms shall remain in effect.
Certain statutory rights enjoyed by consumers when purchasing services cannot simply be excluded by contractual terms. Consumer information in Northern Ireland also clearly indicates that businesses cannot deprive consumers of their statutory rights through unfair terms.
- Entire Agreement
These terms, the order confirmation, applicable reservation policies, cancellation and refund policies, and other policies explicitly referenced on the website collectively constitute the agreement between the customer and SHERPA RESTAURANT LIMITED regarding the relevant orders and services.
In the event of a conflict between different documents, the specific terms clearly displayed and applicable to the order at the time the customer placed it shall prevail, subject to applicable law.