- Information Collection
To process your table reservations, orders, package purchases, and related services, we may collect personal information that you voluntarily provide, including:
Name;
Contact telephone number;
Email address;
Address information required for billing or orders;
Reservation date, time, and number of guests;
Information related to your orders, reservations, or customer service requests.
We use your personal information only to the extent necessary to provide services, process orders, manage reservations, process payments, fulfill legal obligations, and maintain the proper operation of the website.
- Payment Security (PCI-DSS Compliance)
Online payments made via the website are processed through secure third-party payment service providers. These providers are responsible for handling payment card information in accordance with applicable PCI-DSS (Payment Card Industry Data Security Standard) requirements.
SHERPA RESTAURANT LIMITED does not store full credit card numbers or CVV/CVC security codes on its own servers.
Payment card information submitted during the payment process is typically handled securely and directly by the relevant third-party payment service provider. We may receive limited information related to the payment—such as payment status, transaction ID, or partially masked card details—to confirm and manage your order or reservation.
- Third-Party Sharing
We do not sell, rent, or otherwise transfer your personal information to third parties.
We may share limited personal information with necessary service providers when required to facilitate the website, orders, table reservations, payments, and related customer services. These providers include:
Payment service providers;
Website and technical service providers;
Order or customer service-related providers;
Legal, regulatory, or law enforcement agencies (where required or permitted by law).
We require these service providers to handle your personal information in accordance with applicable data protection laws and security requirements, and to use it solely for the purposes of providing the relevant services.
- Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including processing orders and reservations, providing customer service, processing payments, handling complaints or disputes, and complying with applicable legal, accounting, tax, and regulatory obligations. When personal information is no longer necessary for legal or business retention purposes, we will securely delete, destroy, or anonymize the relevant information in accordance with applicable data protection laws and our data retention procedures.
Full payment card numbers and CVV/CVC security codes are not stored long-term on our servers by SHERPA RESTAURANT LIMITED as part of customer data.
- Your Data Rights
Under applicable data protection laws, you may have rights regarding your personal information, including, where applicable:
Requesting access to the personal information we hold about you;
Requesting the correction of inaccurate or incomplete information;
Requesting the deletion of your personal information;
Requesting the restriction of the processing of certain personal information;
Objecting to certain data processing, where applicable;
Requesting to receive your personal information in a structured, commonly used, and machine-readable format, where applicable.
If you wish to exercise these rights, please contact us at:
SHERPA RESTAURANT LIMITED
2 Clarendon Street, Londonderry, Northern Ireland, BT48 7ES, United Kingdom
Email: info@sherpadining.online
Tel: +44 7391 054233
We may need to verify your identity before processing your request and will respond within the timeframes prescribed by applicable law.
- Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no information transmitted over the internet or stored electronically can be guaranteed to be absolutely secure. In the event of a data security incident requiring notification by law, we will fulfill our obligations in accordance with applicable data protection laws.