This Refund and Cancellation Policy applies to dine-in meal packages and related one-off services purchased via the SHERPA RESTAURANT LIMITED website.
- Order Cancellation
If you wish to cancel your order and request a refund after purchasing a package, please contact us via email or telephone within 30 minutes of completing your payment.
Email: info@sherpadining.online
Tel: +44 7391 054233
To facilitate the processing of your request, please provide the following details:
Name on the order;
Order number;
Date and time of purchase;
Reason for cancellation.
- 30-Minute Cancellation Window
You have a 30-minute window after completing your payment to submit a cancellation request.
If we receive a valid cancellation request within 30 minutes of payment, we will process your refund application in accordance with applicable refund rules.
Cancellation requests submitted more than 30 minutes after payment will generally not be eligible for a refund.
Refunds may be restricted if the order has already entered the fulfillment, scheduling, or other irreversible service processes.
- Table Reservations
After purchasing a dine-in package, customers must still provide their preferred dining date, time, number of guests, and seating requirements to the restaurant via email or telephone, following the website’s reservation process.
Purchasing a package and making a table reservation are related but separate processes.
Even if you have not yet confirmed a specific dining time with the restaurant, you must still submit any cancellation request within the 30-minute window specified in this policy.
- Refund Processing
If the cancellation request complies with this policy and applicable laws, we will process the refund using the original payment method.
Processing takes approximately 3 working days; however, the actual time it takes for funds to reach your account may depend on the processing times of your bank, card issuer, or third-party payment service provider.
SHERPA RESTAURANT LIMITED assumes no additional liability for the standard processing times of third-party payment institutions.
- Inability to Provide Service
If the restaurant is unable to provide the confirmed service due to reasons attributable to the restaurant, we will offer an appropriate solution based on the specific circumstances, including rescheduling or issuing a refund where applicable.
- Statutory Consumer Rights
The 30-minute cancellation rule in this policy is not intended to exclude, limit, or diminish any non-excludable statutory rights consumers enjoy under applicable UK law. If applicable law requires us to provide refunds, rights of cancellation, or other consumer remedies, this policy will be implemented in accordance with such laws.
- Contact Us
To cancel an order or inquire about refunds, please contact:
Address: 2 Clarendon Street, Londonderry, Northern Ireland, BT48 7ES
Email: info@sherpadining.online
Tel: +44 7391 054233