- Can I book a table directly on the website?
Yes. You can browse and select your desired dine-in set menu on the website and complete the order and payment online.
After purchasing a set menu, please contact us via email or phone to provide your preferred dining date, time, number of guests, and any seating requests; the restaurant will confirm the table reservation based on actual availability.
- Is the table automatically reserved after purchasing a set menu?
No.
Purchasing a set menu online does not automatically confirm a specific reservation time.
After completing payment, please contact the restaurant promptly to confirm your preferred dining date, time, number of guests, and seating arrangements. The reservation is only finalized once confirmed by the restaurant.
- How do I contact the restaurant to confirm my reservation?
You can contact us via the following methods:
Email: info@sherpadining.online
Tel: +44 7391 054233
Please provide the name used for the order and the order number to help us locate your details quickly.
- Can I choose my dining time?
Yes. You can contact the restaurant after purchasing the set menu to specify your preferred dining date and time.
We will make arrangements based on the day’s operating hours and actual table availability.
Your requested time must be confirmed by the restaurant before the reservation is considered final.
- Can I choose my seat?
You may submit seating or location requests when contacting the restaurant.
We will do our best to accommodate your requests based on availability, but we cannot guarantee specific seats or locations.
- What type of service is the set menu on the website?
The website offers one-off dine-in set menus.
Each order corresponds to a single dine-in service; this is not a membership subscription service, and there are no automatic renewals.
- Will my bank card be charged again automatically?
No.
Our dine-in set menus are one-time purchases. Once payment is completed, there will be no automatic subscriptions or recurring charges associated with the order.
- Can I get a refund if I want to cancel my order after purchasing?
If you wish to cancel your order, please contact us via email or phone within 30 minutes of completing payment.
In principle, cancellation requests made more than 30 minutes after payment will not be refunded.
However, the above rules do not affect any statutory rights that cannot be excluded under applicable law.
9. Can I get a refund if I have purchased a set menu but haven’t confirmed the dining time yet?
If you need to cancel your order, the 30-minute post-payment cancellation window still applies.
Please do not assume that an order can be cancelled for a refund at any time simply because the dining time has not yet been confirmed with the restaurant.
- How long does it take to receive a refund?
Refunds for eligible orders will be processed via the original payment method.
It typically takes about 3 business days for the funds to appear in your account, depending on the processing times of your bank, card issuer, or third-party payment provider.
- Is online payment secure?
Yes.
Online payments are processed through secure third-party payment providers in compliance with applicable payment security standards.
SHERPA RESTAURANT LIMITED does not store full credit card numbers or CVV/CVC security codes on its own servers.
- Can I inform the restaurant about food allergies in advance?
Yes.
Please inform the restaurant of any food allergies, special dietary requirements, or other food-related needs when making your reservation.
We will provide relevant information and assistance to the extent reasonably practicable.
- What if I need to change the number of guests or the reservation time?
Please contact us via email or phone as soon as possible.
Any changes to a reservation are subject to table availability and the restaurant’s current operational status.
- What happens if the restaurant cannot provide the set menu I purchased?
If a confirmed service cannot be provided due to reasons attributable to the restaurant, we will offer an appropriate solution based on the specific circumstances and applicable laws, including rescheduling or a refund where applicable.
- Will my personal information be sold to other companies?
No.
We do not sell your personal information.
We only share relevant information with necessary service providers to the extent required to facilitate orders, table reservations, payments, website operations, and related customer services.
- How can I contact SHERPA RESTAURANT LIMITED?
Email: info@sherpadining.online
Tel: +44 7391 054233
Please feel free to contact us if you have any questions regarding menus, set menus, reservations, payments, or refunds.